Refund policy

Product Defect and Manufacturer's Warranties 

Mastercraft Pool and Spa honors the manufacturer's warranty for all products we sell. Many items we sell including spas, swim spas and pool equipment components, have varying degrees of parts and labor warranties. Other products we sell have a simple parts warranty with no labor coverage. We honor all of those warranties and stand behind the products we sell. Please note: Travel charges are not covered by any manufacturer, and we must charge travel on warranty service visits if outside our regular service areas.

Products Purchased in Store 

Any product that does not meet or exceed your expectations within the manufacturer's warranty period may be brought back to the store and, at our option, may be repaired or replaced under the product manufacturer’s warranty instructions. For returns - see Returns Policy below.

Products delivered to your home or business

Any products delivered to your home or business may be returned and refunded less the freight or delivery fee and any applicable restocking fee within 30 days. The product must be in new, un-opened and re-sellable condition. Return shipping costs will be the responsibility of the customer. 

Exchanges are accepted as long as the product is unopened and unused. Shipping fee may apply.

Products picked up in our store

Any cash-and-carry product purchased in store may be returned within 30 days. The product must be in new, un-opened and re-sellable condition. No returns will be accepted 30 days after the original purchase date. 

We price match for items that we keep in stock. To determine if the item you desire to purchase can be price matched, please call in to our retail store 208-237-6557 or stop in to our retail location. 

For items opened within 30 days, we accept return or exchange for in-store credit. 

Special order items will be subject to a 20% re-stocking fee if returned. Re-stock fee may be reduced to 10% if exchanged for another item in store.